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Research Questions: If you have questions about your Jeep and/or the components on it, what fits with what, what works well and so on, the best way to do that is to search the WEALTH of knowledge available in the following awesome forums...

Kevin’s Top Picks: Outstanding Jeep Reference Forums and Communities

      ZJ Forums
      WJ Forums
      XJ Forums
      TJ/LJ Forums
      JK Forums

Armed with the knowledge from just a few of those websites listed above, you’ll be able to do almost ANY job on your Jeep you desire, because there’s a lot of people who have ”been there, done that”, and wrote about how YOU can do it an EASIER way than they did.  Learning from THEIR mistakes!  Online Forum Communities are AMAZING for learning things you’d never find out on your own without literally WEEKS of trial and error in many cases.  Join up with at least two of the above forums today…you’ll be glad you did!!   

Pre-Order Parts Questions: Please contact us via Messenger, or by email at sales@kevinsoffroad.com. Messenger is typically the quickest way to get an answer, as Rob has questionable work/life balance and responds to them even outside business hours. You can expect an email/messenger response within 24 hours.

Order Status: If you would like to know the status of your order or tracking number, please log into your KOR account or check your e-mail or (FB Messenger) for updates we’ve sent you. (Helpful Tip: We use the e-mail address you gave us when you placed your order, which MAY NOT be your primary e-mail address.  If you paid with PayPal, it will be THAT address).  

Shipping Guidelines: Our goal is to ship normally stocked items in less than 2 business days after you place the order. 

Note: Items drop shipped from our distributors or vendors may take a couple additional days to ship out. If we anticipate an extended delay, we will try to let you know as quickly as possible. Supply chain constraints are still causing  unpredictable delays with some vendors and suppliers due to staffing issues.

New orders for hand-built items (Roof Racks, rock sliders, etc.) are currently at a 4-6 week lead time. Current build times are updated and listed on the item page for these items.

Order Status Questions: If it’s been more than 5 BUSINESS days (not calendar days) and the tracking info has not been updated, or your order status on your account has not changed, please send us an inquiry with your order number so we can track it down and figure out what’s going on with it. 

We'll do our level best to get your parts on the way and get you tracking info ASAP!!

Retail Shop: We do all sales and customer service via Messenger/Facebook, SMS text message, and e-mail. We do not have a public storefront. We are not set up for inbound phone calls, but you are welcome to text us the best time to reach you and what we can assist you with at 602.-841-3355, and we can text or call you back. (We currently have a small staff in the office, and don’t have the ability to answer the phone AND get everything else done that we need to do on a daily basis. We are often able to offer a much faster response time through messaging.
Install Shop: We no longer do installations, but we may be able to recommend a shop that our customers have had positive dealings with in the past.
 

Our Mailing/Billing Address:

KevinsOffroad.com 
21001 N Tatum Blvd
Ste 1630-405
Phoenix, AZ 85050

Warehouse pickup not currently available. Customers within the Phoenix metro area can receive free shipping/delivery on most items on the site, simply by entering the coupon code 'localsonly' at checkout. Any order placed from out of state with this code will be contacted with shipping charges as needed prior to shipping.

NOTE: If you do NOT want to be added to our Exclusive Specials e-mail list, simply let us know when you’re e-mailing us. We don’t want to spam anyone, but there are some GREAT deals you’re missing out on if you’re not on the list! 
SPECIAL NOTE: We seem to be having some difficulty in getting consistent e-mail communication back and forth between some customers and KOR; namely accounts on Yahoo and GMail, which is likely due to a spam filter.  We check our spam regularly for keywords like “WJ, ZJ, XJ, TJ, JK, JEEP, Cherokee, Grand” and so on, but we are still not getting some messages.  If you have not received a response within 48 hours, PLEASE CHECK YOUR SPAM FILTER and/or resend your message with the word “JEEP” in the subject. WE NEVER DELETE CUSTOMER E-MAIL MESSAGES WITHOUT RESPONDING TO THEM! 
Very Sincerely, 
The KOR Staff

Message Us via Facebook Messenger

or SMS: 602.491.9933 (we are not set up for inbound phone calls)

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