Our goal is to ship normally stocked items within 3 business days after you place the order.
Note: Items drop shipped from our distributors or vendors may take a couple additional days to ship orders. If we are notified of an extended delay, we will try to let you know as quickly as possible. COVID-19 has contributed to unpredictable delays with some vendors and suppliers due to material scarcity, as well as staffing issues.
New orders for build-to-order items (Roof Racks, rock sliders, etc.) are currently at a 4-6 week lead time. Current build times are listed on the item page for these items.
Order Status Questions: If it’s been more than 5 BUSINESS days (not calendar days) and the tracking info has not been updated, or your order status on your account has not changed, please send us an inquiry with your order number so we can track it down and figure out what’s going on with it.
We'll do our level best to get your parts on the way and get you tracking info ASAP!!
Freight shipping on roof racks and bumpers is set at a flat rate to a business address. If you want it shipped to your residence, no problem...but consequently, there's a $75 surcharge charged by the freight company, which is not included in the shipping charge. This is charged by the freight carrier at the time of delivery. Therefore, one trick is to pick it up at the local freight depot, so you can avoid this charge. Please note that this may require driving a significant distance, as the freight terminals are usually in industrial areas. Items can also be delivered to commercial addresses such as auto shops, etc with their prior approval.
INTERNATIONAL FREIGHT SHIPMENTS: Please e-mail us for special instructions for International customers!! The above DOES NOT APPLY to International Shipments, only Domestic.